BoryGlass Gov Solution

BoryGlass Gov Solution | Bory Barrier-Free AI Public Service Consultation Solution I

An AI consultation solution that combines lip-reading STT, speech recognition, and real-time caption screens to improve access to public service consultations for people who are deaf or hard of hearing

 

BoryGlass Gov Solution is a barrier-free AI public service consultation solution that builds lip-reading STT, speech recognition, real-time captions, staff screens, and visitor screens for consultation environments at public institutions, local governments, hospitals, welfare organizations, and information desks.

 

At conventional public service counters, people who are deaf or hard of hearing and older adults may have difficulty hearing staff accurately or may miss parts of the consultation. Sites often rely on written communication, accompanying guardians, sign-language interpretation, or repeated explanations, but it is difficult to provide the same level of accessibility support at every counter at all times.

 

BoryGlass Gov Solution uses the staff member's voice information and lip-movement video to convert consultation content into text, enabling visitors to proceed while viewing a caption screen.

 

Depending on the customer institution's counter layout, the solution can be configured as a PC-based, board-based, server-integrated, internal-network, or AR-glasses-integrated system and can connect with existing public service workflows to create a barrier-free consultation environment.

 

[Inquire About Solution Deployment][Consultation on Building a Public Institution Service Counter][Inquire About a Pilot Installation][Request a Proposal]

Customer Challenges

 

Visitors who are deaf or hard of hearing may miss consultation content

Public service consultations are often conducted primarily through spoken guidance from counter staff.

People who are deaf or hard of hearing and older adults may have difficulty hearing staff or accurately understanding the consultation because of ambient noise, distance, mask use, or rapid speech.

BoryGlass Gov Solution displays consultation content as real-time captions, helping visitors follow the consultation flow more easily.

 

Sign-language interpretation or written communication alone cannot support every situation

It is difficult to have sign-language interpreters available at all times, and written communication can lengthen consultations or make complex explanations difficult to convey.

BoryGlass Gov Solution supplements the limitations of existing accessibility support methods by using speech recognition and lip-reading assistance technology to provide counter consultation content as text.

 

Accessibility at public institution service counters needs improvement

Public institutions, hospitals, and welfare organizations should provide an environment where everyone can receive guidance and consultation on an equal basis.

BoryGlass Gov Solution can create a barrier-free public service consultation environment by combining cameras, microphones, caption monitors, and web-based consultation screens with existing service counters.

 

Accessibility equipment operated separately from existing business systems is difficult to manage

Installing only standalone caption equipment may make practical operation difficult because it is managed separately from staff work screens, public service categories, guidance messages, consultation history, internal networks, and personal data standards.

BoryGlass Gov Solution can be built to match the customer institution's public service workflow, consultation screens, internal network, security policy, and counter operating methods.

 

Solution Overview

BoryGlass Gov Solution builds an AI captioned consultation system tailored to public service environments that require hearing accessibility.

 

Key features include the following.

• Staff Speech Recognition
• Lip-Reading STT-Based Caption Assistance
• Real-Time Consultation Caption Display
• Build a Caption Screen for Visitors
• Build a Web Consultation Screen for Staff
• Camera, Microphone, and Monitor Integration
• PC- or Board-Based Counter Equipment Configuration
• AR Glasses Caption Display Integration
• Display Consultation Guidance Messages
• Consultation Summarization Integration
• Multi-Counter Management
• Deployment on the Institution's Internal Network
• Customized Screens for Public Institutions, Hospitals, and Welfare Organizations

 

Key Features

 

1. Lip-Reading STT-Based Consultation Caption Assistance

BoryGlass Gov Solution can be built to display consultation content as text by using both the staff member's voice and lip-movement video information.

In environments where speech recognition alone is insufficient, lip-movement video can be used as supplementary information to improve caption-generation quality.

 

2. Real-Time Caption Screen

Visitors can view consultation content as text on a caption monitor at the counter or through an AR glasses display.

Documents, procedures, application methods, queue order, precautions, and other information explained by staff can also be viewed on screen, improving consultation accessibility.

 

3. Web Screen for Staff

Staff can use a web-based consultation screen to check consultation start and end, caption status, voice input status, guidance messages, and major public service categories.

Frequently used phrases, public service guidance templates, document instructions, and repeated guidance sentences can be added to the staff screen according to the institution's work requirements.

 

4. Caption Screen for Visitors

The visitor screen can provide consultation captions, key guidance messages, easy-language guidance, large-text view, and high-contrast view.

Caption size, position, color contrast, and display speed can be adjusted to the institution's environment so that people who are deaf or hard of hearing and older adults can read the screen more easily.

 

5. Standard Counter Deployment

BoryGlass Gov Solution can create a standard public service consultation environment using only a PC or board-based device, camera, microphone, and caption monitor, without AR glasses.

It can be applied quickly to existing service counters and is suitable for pilot installations at public institutions, hospitals, and welfare organizations.

 

6. AR Glasses-Integrated Deployment

When needed, AR glasses can be connected so visitors can view captions within their field of vision.

The AR-glasses-integrated configuration helps maintain the natural flow of face-to-face consultation because visitors can look at staff while checking captions at the same time.

 

7. Public Service Guidance Message and Template Management

Frequently used public service guidance messages, document instructions, application procedures, reception guidance, and precautions can be configured as institution-specific templates.

Staff can display content that requires repeated explanation or guide visitors according to the consultation flow.

 

8. Consultation Summarization Integration

Subject to institutional policy and personal data standards, the solution can integrate functions that summarize consultations or organize key guidance after a consultation ends.

Consultation summaries can be used for visitor notices, staff work records, and internal work review.

 

9. Multi-Counter Management

When installed at multiple service counters, administrators can check equipment status, consultation status, caption output status, and usage by counter.

Depending on the institution's scale, the system can be built as a single-counter, multi-counter, or institution-wide integrated management configuration.

 

10. Existing Public Service System Integration

The solution can integrate with the customer institution's public service reservation system, queue ticket system, information kiosk, website, and internal consultation system.

The integration scope is determined through consultation based on the institution's system structure, internal network, security policy, and API availability.

 

Available Deployment Configurations

 

Basic Deployment Configuration

• PC or Board-Based Device for Staff
• Camera
• Microphone
• Caption Monitor for Visitors
• Web Consultation Screen for Staff
• Caption Screen for Visitors
• Speech Recognition Module
• Lip-Reading STT Assistance Module
• Caption Output Module
• Administrator Settings Screen

 

Extended Deployment Configuration

• AR Glasses Caption Display Integration
• Deployment on the Institution's Internal Network
• Server-Based Analysis Module
• Local Analysis Module
• Multi-Counter Management Screen
• Consultation Guidance Message Templates
• Consultation Summarization Feature
• Consultation History Management Feature
• Guidance Screens by Public Service Category
• Easy-Language Conversion Feature
• Large-Text and High-Contrast View
• Queue Ticket and Reservation System Integration
• Information Kiosk Integration
• Public Institution Website Integration
• Administrator Dashboard Development
• Apply Institution-Specific Personal Data Processing Standards

 

Application Scenarios

 

Public Institution Service Office

It can be installed at local governments, community service centers, administrative welfare centers, and public institution service offices to support consultations for people who are deaf or hard of hearing.

Visitors can review consultation content through captions, while staff can maintain the existing consultation flow and provide more accessible public services.

 

Hospital Reception Counter and Patient Administration Office

At hospital reception counters, patient administration offices, examination guidance counters, and payment counters, registration procedures, medical guidance, examination guidance, and document instructions can be provided as text.

In hospital environments with many older adults and people who are hard of hearing, viewing consultation content on screen can help reduce communication errors.

 

Welfare Centers and Disability Support Organizations

The system can improve consultation accessibility at welfare centers, disability welfare centers, organizations supporting older adults, and organizations supporting people who are deaf or hard of hearing.

Consultation captions, guidance messages, and easy-to-understand explanation screens can improve consultation quality.

 

Public Information Desks

It can be applied at information desks in libraries, museums, exhibition halls, public facilities, transportation information centers, tourist information centers, and similar locations.

Usage instructions, facility guidance, reception guidance, and event information can be provided to visitors as captions.

 

Barrier-Free Public Service Pilot Project

A pilot system can be built in connection with public-sector disability accessibility projects, digital inclusion policies, public service innovation projects, and age-friendly service programs.

After conducting a PoC at selected counters, the system can be expanded across the institution or to multiple branches.

 

Expected Benefits

 

Improved Hearing Accessibility

People who are deaf or hard of hearing and older adults can view consultation content as real-time captions, improving access to public service consultations.

 

Improved Public Service Consultation Quality

Displaying consultation content as text can reduce communication errors between staff and visitors and improve understanding of the consultation.

 

Greater Inclusiveness in Public Services

Public institutions and hospitals can create barrier-free consultation environments and provide inclusive services for socially disadvantaged groups and people with limited digital access.

 

Reduced Workload for Staff

Displaying frequently repeated guidance and document instructions on screen can reduce the staff's explanation workload.

 

Deployable at Existing Counters

Without large equipment or a separate kiosk, the system can be built by combining cameras, microphones, caption monitors, and web consultation screens with existing public service counters.

 

Scalability Through AR Glasses

After introducing the standard configuration, AR glasses caption display can be added as needed to further improve accessibility in face-to-face consultations.

 

Deployment Process

 

1. Requirements Review

Review the institution's service counter layout, consultation work types, visitor groups, internal network environment, personal data processing standards, and deployment objectives.

 

2. On-Site Environment Analysis

Analyze the counter layout, distance between staff and visitors, camera installation position, microphone position, lighting, noise, monitor position, and network environment.

 

3. Screen Structure Design

Design the staff screen, visitor caption screen, administrator screen, guidance message templates, and caption display method.

 

4. PoC or Pilot Counter Deployment

Install the system first at selected service counters to verify speech recognition, lip-reading STT assistance, caption display, staff usability, and visitor-screen readability.

 

5. Institution-Customized Deployment

Build consultation screens, guidance messages, internal-network configuration, multi-counter management, administrator dashboards, and integration functions to match the institution's workflow.

 

6. Operational Verification and Enhancement

Verify and improve caption quality, usability, guidance messages, screen structure, equipment placement, and staff feedback in the actual consultation environment.

 

What BoryGlass Gov Solution Can Do

 

• Build a Barrier-Free AI Public Service Consultation System
• Display Captions Based on Staff Speech Recognition
• Lip-Reading STT-Based Caption Assistance
• Provide a Real-Time Caption Screen for Visitors
• Build a Web Consultation Screen for Staff
• Configure Large-Text and High-Contrast Caption Screens
• Manage Public Service Guidance Message Templates
• Consultation Summarization Integration
• Manage Multiple Public Service Counters
• AR Glasses Caption Display Integration
• Support Consultations at Hospital Reception Counters
• Improve Accessibility at Public Institution Service Counters
• Improve Consultation Accessibility at Welfare Organizations
• Queue Ticket and Reservation System Integration
• Information Kiosk Integration
• Build an Internal-Network-Based Consultation System
• Build a Barrier-Free Public Service PoC

 

Deployment Inquiries

 

BoryGlass Gov Solution can be proposed as a Standard, AR-integrated, PoC, multi-counter, or institution-customized configuration according to the institution's service counter layout, consultation work, internal network environment, personal data processing standards, and deployment objectives.

• Inquire About Deploying the Barrier-Free AI Public Service Consultation Solution
• Inquire About Building a Public Institution Service Counter
• Inquire About a Pilot Installation at a Local Government Service Office
• Inquire About Consultation Support at a Hospital Reception Counter
• Inquire About Improving Consultation Accessibility at a Welfare Organization
• Inquire About Building an AR-Glasses-Integrated Public Service Consultation System
• Inquire About Building a Web Screen for Staff
• Inquire About Building a Caption Screen for Visitors
• Inquire About Internal Network Deployment
• Request a Proposal

 

Important Information

BoryGlass Gov Solution is an AI-based consultation assistance solution designed to improve access to public service consultations for people who are deaf or hard of hearing and older adults.

This solution is an assistive system that supports communication by displaying consultation content as real-time captions and does not guarantee perfect recognition of all speech or lip movements.

 

Speech recognition and lip-reading STT results may vary depending on ambient noise, lighting, camera position, staff speaking habits, mask use, lip occlusion, and network conditions.

If public service consultation content, voice, video, captions, or consultation history is stored or transmitted, prior consultation is required regarding the institution's personal data protection standards and internal security policies.

 

AR glasses integration can be applied selectively according to the institution's deployment objectives and equipment configuration.

 

Before deployment, a preliminary review is required of the service counter layout, camera installation position, microphone configuration, caption display method, internal network environment, personal data processing standards, and consultation workflow.

 

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BORY.ai Key Services Overview

Bory Co., Ltd. develops products, solutions, platforms, and services for industrial, medical, public-sector, healthcare, and barrier-free applications based on AI technologies involving speech, language, video, sensors, and data.

Below are the main representative domains currently operated or being prepared by Bory Co., Ltd. 

 

Primary Domain	Service/Brand	Description
bory.ai	BORY.ai	The official AI brand website of Bory Co., Ltd., serving as the company’s main website for the integrated presentation of its products, solutions, platforms, and services
borysense.com	BORY SENSE	An AI-powered hearing assistance platform that supports communication for people with hearing disabilities and older adults through real-time captioning, lip-reading AI, and AR glasses integration
borytalk.com	BORY TALK	A web-based conversational AI chatbot service designed for civil service inquiries, consultations, information guidance, and customer support
borykiosk.com	BORY KIOSK	A barrier-free AI kiosk service for older adults and people with disabilities, featuring voice guidance, captioning, and easy-to-use interfaces
boryservice.com	BORY SERVICE	A service portal introducing Bory’s AI services and custom-built AI offerings for industrial, public-sector, and everyday applications
borysong.com	BORY SONG	A music AI service that supports AI-powered composition, music generation, and sound content production