BoryKiosk Solution

 

BoryKiosk Solution | BORY Barrier-Free AI Customer Service, Ordering, and Payment Solution

A barrier-free AI kiosk implementation solution combining voice ordering, caption guidance, an easy-to-use UI, and an administrator system

 

BoryKiosk Solution is a barrier-free AI kiosk solution that implements AI-powered customer service, ordering, payment, guidance, and administrative operations tailored to stores, public institutions, hospitals, franchises, and unmanned retail environments.

 

Conventional kiosks are often difficult for older adults, people with disabilities, people who are hard of hearing, people with low vision, and digitally vulnerable users. Problems may include complex menu structures, small buttons, insufficient voice guidance, unsuitable screen height, and customers abandoning the ordering process midway.

 

BoryKiosk Solution builds kiosk screens, voice ordering, caption guidance, an easy-view UI, customer approach detection, an administrator website, POS integration, and ordering and payment processes tailored to the customer's environment, providing an AI customer service, ordering, and payment experience that is easier for everyone to use.

 

It can be applied to restaurants, cafés, hospital reception desks, public-service counters, welfare institutions, franchise stores, unmanned stores, smart shops, and exhibition guidance systems.

 

[Inquire About Solution Deployment][Barrier-Free Kiosk Implementation Consultation][PoC Installation Inquiry][Request a Proposal]

Customer Challenges

 

Many customers find kiosks difficult to use

Older adults, people with disabilities, people who are hard of hearing, people with low vision, foreign visitors, and digitally vulnerable users may have difficulty understanding or operating conventional kiosk screens.

BoryKiosk Solution helps more customers use kiosks through large text, easy-to-understand screens, voice guidance, caption guidance, and step-by-step ordering flows.

 

Customers abandon the ordering process

When menu selection, option selection, and payment steps are complicated, customers may give up on their order or ask staff for assistance.

BoryKiosk Solution simplifies the customer ordering flow and combines voice ordering with AI guidance to help reduce order abandonment.

 

Store operators have difficulty managing menus and order information

Franchises and multi-location stores must manage menus, prices, options, coupons, points, events, and out-of-stock status for each location.

BoryKiosk Solution can be implemented so that menus, categories, stores, kiosks, events, coupons, points, and operational status can be managed through an administrator website.

 

Existing POS systems and kiosks are disconnected

When ordering and payment data is scattered across the POS system, store management system, kiosk, and administrator screen, sales management and operational analysis become difficult.

BoryKiosk Solution integrates with the customer's POS, ordering, payment, and store management systems to support integrated management of ordering, payment, and operational data.

 

Public institutions and hospitals need accessible guidance

Public institutions, hospitals, and welfare institutions require highly accessible customer service screens not only for ordering but also for civil-service guidance, reception guidance, medical guidance, document guidance, and consultation guidance.

BoryKiosk Solution can configure guidance, reception, consultation, and ordering-and-payment kiosk screens to match each institution's workflow.

 

Solution Overview

 

BoryKiosk Solution is a customized kiosk solution that implements kiosk screens, AI conversation, voice ordering, ordering and payment, administrative operations, accessible UI, and POS integration tailored to the customer's environment.

 

Key features include the following.

• Barrier-Free Kiosk UI Implementation
• Voice Ordering and Voice Guidance
• Caption Guidance and Large-Text UI
• Easy-View and High-Contrast Screens
• Customer Approach Detection
• Screen Assistance Based on User Height and Distance
• Menu, Category, and Option Management
• Ordering and Payment Process Implementation
• POS and Store Management System Integration
• Coupon, Point, and Event Management
• Administrator Website Implementation
• Sales and Order Statistics Dashboard
• Customized Screens for Public Institutions, Hospitals, and Franchises

 

Key Features

 

1. Barrier-Free Kiosk UI

BoryKiosk Solution configures kiosk screens so that older adults, people with disabilities, people who are hard of hearing, and people with low vision can use them easily.

Accessibility can be improved by applying large text, clear buttons, easy sentences, step-by-step guidance, high-contrast screens, voice guidance, and caption guidance.

 

2. Voice Ordering Function

Customers can search menus or place orders by voice without directly touching the screen.

For example, customer utterances such as “One Americano,” “Make it hot,” “Use my points,” and “Proceed to payment” can be connected to the ordering flow.

The voice ordering function is customized according to store noise, menu structure, supported languages, and the customer's operating policy.

 

3. Caption and On-Screen Guidance

Kiosk voice guidance and AI responses can be displayed as captions.

This helps customers who are hard of hearing, older adults, and foreign visitors confirm guidance on the screen.

 

4. Easy Ordering Flow

The ordering flow is simplified so that customers can follow the sequence from menu selection and option selection to the cart, payment, and receipt printing.

Complex options, set menus, discounts, coupons, and point usage can also be presented in a way that customers can easily understand.

 

5. Customer Approach Detection

Cameras or sensors can be used to recognize whether a customer has approached the kiosk, remained for a certain period, or left.

When a customer approaches, the start screen can switch automatically, or guidance messages can be displayed when assistance may be needed.

 

6. Height and Screen-Viewing Assistance

The function can be expanded to adjust the positions of key buttons, text size, and guidance areas according to the customer's position or screen-use environment.

An accessible UI can be configured for diverse users, including wheelchair users, children, and older adults.

 

7. Menu and Store Administrator Website

Administrators can manage menus, categories, options, prices, out-of-stock status, store information, and kiosk status through a web interface.

For franchises and multi-location stores, headquarters and branch permissions can be separated, with structures for managing menus and events by location.

 

8. Ordering and Payment System Integration

BoryKiosk Solution can integrate with card payments, easy-payment services, receipt printing, POS systems, order-number issuance, and order-status display functions.

When an existing POS or payment system is used, the integration scope is discussed according to the customer's environment.

 

9. Coupon, Point, and Event Management

Coupons, reward points, stamps, discount events, recommended menus, and promotional banners can be applied to kiosk screens.

Store operators can display events and benefits directly on the kiosk to increase order conversion.

 

10. AI Customer Service and Chatbot Integration

BoryTalk or EveryTalk can be integrated to provide AI customer service through the kiosk.

Customers can interactively check menu recommendations, usage instructions, store guidance, allergen information, ordering help, public-institution guidance, and hospital reception guidance.

 

Available Deployment Configurations

 

Basic Deployment Configuration

• Kiosk UI Screens
• Menu and Category Management Functions
• Ordering and Option Selection Functions
• Shopping Cart Function
• Payment Integration Module
• Receipt Printing Integration
• Voice Guidance Function
• Caption Guidance Function
• Administrator Website
• Order History Management Screen
• Store-Specific Operating Settings

 

Extended Deployment Configuration

• Voice Ordering Function
• AI Customer Service Chatbot Integration
• POS Integration
• Coupon and Point Management
• Recommended Menu Function
• Customer Approach Detection
• Height-Adaptive UI Assistance
• Large-Text and High-Contrast Mode
• Multilingual Guidance
• Easy-language guidance
• Sign-Language Guidance Videos or Accessible Guidance Content
• Sales Statistics Dashboard
• Multi-Location Integrated Management
• Cloud-Based Operations Server
• On-Premises Deployment
• Public-Institution Civil-Service Guidance Screen
• Hospital Reception and Guidance Screen
• Unmanned Store Customer Tracking Integration

 

Application Scenarios

 

Restaurant and Café Ordering and Payment Kiosk

A kiosk can be built around the store's ordering flow, from menu and option selection to coupons, points, payment, and receipt printing.

Applying voice ordering and easy-to-use screens enables older adults and digitally vulnerable users to use the kiosk more easily.

 

Multi-Location Franchise Kiosk Operations

Headquarters can manage menus, prices, events, coupons, and point policies while monitoring kiosk operating status by branch.

The system can be configured so that sales by store, number of orders, sales volume by menu item, and sales by payment method can be viewed on a dashboard.

 

Barrier-Free Guidance Kiosk for Public Institutions

Local governments, community service centers, and public-service offices can provide civil-service guidance, document guidance, counter guidance, reservation confirmation, queue-ticket issuance, and frequently asked questions.

Large text, voice guidance, caption guidance, and easy-language guidance can be applied to improve access to public services.

 

Hospital Reception and Guidance Kiosk

Reception, reservation confirmation, medical guidance, examination guidance, and payment guidance screens can be configured for hospital administration departments, reception desks, and examination guidance counters.

Caption guidance, easy-to-use screens, and step-by-step guidance can be applied for older adults and people who are hard of hearing.

 

Unmanned Store Operations Kiosk

Unmanned stores, self-service stores, and smart shops can provide customer ordering, payment, inquiry response, and usage guidance.

When integrated with BoryStoreTrack, customer approach, waiting, and departure flows can be analyzed to improve kiosk operations.

 

Exhibition and Event Guidance Kiosk

Exhibitions, trade fairs, corporate events, and promotional halls can provide visitor guidance, content selection, surveys, event participation, and coupon issuance.

When integrated with BoryMediaWall, BoryTalk, and BoryStoreTrack, it can be expanded into an interactive guidance system.

 

Expected Benefits

 

Improved Customer Accessibility

It helps older adults, people with disabilities, people who are hard of hearing, people with low vision, and foreign customers use kiosks more easily.

 

Reduced Order Abandonment

By simplifying complex ordering flows and providing voice ordering and AI guidance, the solution can reduce cases where customers give up midway.

 

Reduced Staff Workload

The kiosk handles repetitive menu guidance, order taking, payment, coupon guidance, and store-use instructions, reducing staff workload.

 

Acquisition of Store Operations Data

Order histories, sales volume by menu item, orders by time period, payment methods, coupon usage, and customer approach data can be analyzed to improve operations.

 

Enhanced Accessibility to Public Services

Public institutions and hospitals can improve guidance accessibility for citizens and patients through barrier-free kiosks.

 

Upgrading Existing Systems

By integrating with existing POS systems, store management systems, customer service chatbots, and unmanned-store analytics systems, the kiosk can be expanded from a simple ordering device into an AI customer service platform.

 

Deployment Process

 

1. Requirements Review

The customer's store type, ordering flow, payment method, POS structure, accessibility requirements, and operating policies are reviewed.

 

2. Screen Structure Design

Menu configuration, option selection, payment flow, guidance text, accessible UI, and administrator screens are designed.

 

3. System Integration Review

Integration feasibility is reviewed for the POS, payment module, receipt printer, coupon and point system, membership system, and store management system.

 

4. PoC or Pilot Store Implementation

Kiosk screens, ordering and payment, voice guidance, caption guidance, and administrative functions are validated for selected stores or selected functions.

 

5. Full Implementation

The kiosk UI, administrator website, ordering and payment integration, accessibility functions, and operations dashboard are implemented to match the customer's operating environment.

 

6. Operational Verification and Enhancement

Screen flows, menu placement, voice-order recognition, order-abandonment points, and administrative functions are improved based on actual customer usage data.

 

What BoryKiosk Solution Can Do

 

• Barrier-Free Kiosk Screen Implementation
• AI Customer Service Kiosk Implementation
• Voice Ordering Function Application
• Caption Guidance Function Application
• Large-Text and High-Contrast UI Configuration
• Easy Ordering Flow Design
• Menu, Category, and Option Management
• Ordering and Payment Process Implementation
• POS and Payment System Integration
• Receipt Printing Integration
• Coupon, Point, and Event Management
• Administrator Website Implementation
• Sales and Order Statistics Dashboard Implementation
• Public-Institution Civil-Service Guidance Kiosk Implementation
• Hospital Reception and Guidance Kiosk Implementation
• Unmanned Store Kiosk Implementation
• AI Chatbot and Conversation Engine Integration
• Multi-Location Kiosk Integrated Management
• Cloud-Based Kiosk Operations System Implementation
• On-Premises Kiosk System Implementation

 

Implementation Inquiry

BoryKiosk Solution can be proposed as a PoC, single-store implementation, multi-location integrated management system, public-institution guidance model, hospital reception model, or unmanned-store model according to the customer's store type, ordering and payment method, POS configuration, accessibility requirements, and administrative operating method.

• Inquiry About Introducing a Barrier-Free AI Kiosk Solution
• Inquiry About Implementing an AI Ordering and Payment Kiosk
• Inquiry About Developing a Voice-Ordering Kiosk
• Inquiry About Implementing a Public-Institution Guidance Kiosk
• Inquiry About Implementing a Hospital Reception and Guidance Kiosk
• Inquiry About Multi-Location Franchise Kiosk Operations
• Inquiry About POS and Payment System Integration
• Inquiry About AI Chatbot and Customer Service Integration
• Inquiry About Implementing a Kiosk Administrator Website
• Request a PoC Proposal

 

Important Information

BoryKiosk Solution is an AI-based kiosk implementation solution that supports customer service, ordering, payment, guidance, and accessibility improvement.

The implementation scope and functions may vary depending on the customer's store structure, POS and payment systems, kiosk hardware, network environment, accessibility requirements, and operating policies.

 

Voice-ordering and speech-recognition results may vary depending on store noise, microphone performance, speaking habits, menu names, language settings, and network conditions.

When camera-based customer approach detection or screen-viewing assistance is applied, the basic direction is to use non-identifying analytics intended to improve kiosk usability rather than identify individuals.

 

When the solution is integrated with payments, membership, points, coupons, personal information, or order histories, prior consultation is required regarding the customer's personal-information handling standards, payment-security standards, and internal operating policies.

 

Before introduction, the store type, ordering process, payment method, POS integration method, kiosk hardware configuration, administrator permissions, and accessibility UI standards must be reviewed in advance.

 

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BORY.ai Key Services Overview

Bory Co., Ltd. develops products, solutions, platforms, and services for industrial, medical, public-sector, healthcare, and barrier-free applications based on AI technologies involving speech, language, video, sensors, and data.

Below are the main representative domains currently operated or being prepared by Bory Co., Ltd. 

 

Primary Domain	Service/Brand	Description
bory.ai	BORY.ai	The official AI brand website of Bory Co., Ltd., serving as the company’s main website for the integrated presentation of its products, solutions, platforms, and services
borysense.com	BORY SENSE	An AI-powered hearing assistance platform that supports communication for people with hearing disabilities and older adults through real-time captioning, lip-reading AI, and AR glasses integration
borytalk.com	BORY TALK	A web-based conversational AI chatbot service designed for civil service inquiries, consultations, information guidance, and customer support
borykiosk.com	BORY KIOSK	A barrier-free AI kiosk service for older adults and people with disabilities, featuring voice guidance, captioning, and easy-to-use interfaces
boryservice.com	BORY SERVICE	A service portal introducing Bory’s AI services and custom-built AI offerings for industrial, public-sector, and everyday applications
borysong.com	BORY SONG	A music AI service that supports AI-powered composition, music generation, and sound content production