BoryKiosk Platform

BoryKiosk Platform | Bory Barrier-Free AI Kiosk Operations Platform

Bory's shared kiosk operations platform connecting AI customer service, voice ordering, accessible UI, order and payment operations management, and multi-location monitoring

BoryKiosk Platform is Bory's barrier-free AI kiosk operations platform that manages kiosk screens, menu and product information, order and payment flows, AI customer service, speech recognition, caption guidance, easy-to-understand explanations, accessible UI, operations dashboards, fault monitoring, and external system integration within a single structure.

Kiosks are evolving beyond simple touch-based ordering devices into on-site service channels responsible for customer service, order intake, payment guidance, information delivery, civil-service guidance, hospital registration, store operations, and accessibility support. However, operational burden increases when menu management, screen management, payment integration, voice guidance, accessibility settings, fault response, and location-specific operations are handled separately.

BoryKiosk Platform connects Bory's BoryKiosk product with BoryKiosk Solution, BoryVoice Platform, BorySense Platform, BoryTalk Solution, and BoryData Platform, serving as a common platform for repeatedly building and operating barrier-free AI kiosks.

[Platform Implementation Inquiry][AI Kiosk Operations Platform Consultation][Barrier-Free Kiosk PoC Inquiry][Request a Proposal]

Platform Definition

BoryKiosk Platform is a shared platform that modularizes Bory's barrier-free AI kiosk operations technologies.

A product is an H/W and S/W package delivered to a customer, a solution is a system built to fit the customer's environment, and a platform is a shared technology foundation for repeatedly creating multiple products and solutions.

BoryKiosk Platform provides kiosk screens, menus and products, ordering and payment, voice and conversation, accessibility, operations management, data analytics, and external integration within a unified structure.

· Kiosk Device and Location Management

· Menu, Product, and Service Item Management

· AI Customer Service and Chatbot Integration

· Voice Ordering and Voice Guidance Integration

· Real-Time Captions, Easy Explanations, and Accessible UI

· Order, Registration, and Payment Flow Management

· Screen, Content, and Banner Management

· Remote Monitoring and Fault Alerts

· Multi-Location Operations Dashboard

· Operations Data Analytics and Reporting

· API Integration with External POS, PG, Reservation, Hospital, and Public Systems

· Support for On-Premises, Cloud, and Edge Integration

In other words, BoryKiosk Platform is Bory's shared AI kiosk operations platform that integrates the screens, data, AI customer service, accessibility, ordering and payment, and monitoring functions required for kiosk operations.

Category	Details
Platform Type	A shared operations platform for repeatedly building and operating barrier-free AI kiosk products, solutions, and services
Core Data	Menu and product information, order and payment flows, user conversations, accessibility settings, store and institution operations data, and fault and monitoring history
Core Functions	Kiosk operations management, AI customer service, voice ordering, accessible UI, order and payment integration, content management, multi-location dashboards, and remote monitoring
Target Users	Public institutions, hospitals, welfare institutions, food and beverage stores, unmanned stores, exhibition halls, educational institutions, franchises, and facility information desks
Integrated Products	BoryKiosk, BoryKiosk Solution, BoryVoice Platform, BorySense Platform, BoryTalk Solution, BoryData Platform

Customer Challenges

Kiosk Operations Do Not End with Device Installation

After installation, kiosks continuously require menu changes, price changes, screen updates, event banner replacement, payment error response, user inquiry handling, accessibility settings, and location-specific statistics review. BoryKiosk Platform turns the management functions required for kiosk operations into a platform, reducing on-site operational burden.

Older Adults and Digitally Vulnerable Users Struggle with Touch-Centered UIs

Complex menus, small text, multi-step payment procedures, error messages, and technical terms can become barriers for older adults, people with disabilities, foreign users, and digitally vulnerable groups. BoryKiosk Platform is designed to support large text, high contrast, easy-to-understand sentences, voice guidance, caption guidance, and step-by-step guidance UIs.

Repeated Inquiries and Simple Guidance Consume On-Site Staff Resources

Repeated inquiries about operating hours, menu locations, ordering methods, payment methods, civil-service procedures, hospital registration procedures, and facility guidance occur every day. BoryKiosk Platform enables kiosks to provide first-line guidance through AI customer service and conversational guidance functions.

As the Number of Locations Grows, Menu, Screen, and Status Management Becomes More Complex

Franchises, hospitals, public institutions, and multi-location stores must manage menus, prices, screens, operating hours, events, and fault status separately for each location. BoryKiosk Platform provides a multi-location management structure that allows central operators to review operational status and distribute policies.

Kiosk Data Is Not Being Used for Marketing and Operational Improvement

Order history, abandonment stages, frequently asked questions, menu selection flows, screens where errors occur, and accessibility mode usage history are important data for operational improvement. BoryKiosk Platform organizes this data into dashboards and reports so it can be used to improve store operations, customer service, menus, and service quality.

Platform Overview

BoryKiosk Platform is an AI, data, accessibility, and monitoring platform for kiosk operations. Depending on the customer's industry and site structure, it can be expanded into ordering kiosks, civil-service guidance kiosks, hospital registration kiosks, unmanned-store kiosks, exhibition guidance kiosks, and accessibility kiosks for welfare institutions.

· Kiosk Device Registration and Location Management Module

· Menu, Product, and Service Item Management Module

· Screen and Content Management Module

· Speech Recognition and Speech Synthesis Integration Module

· AI Customer Service and Chatbot Integration Module

· Accessible UI, Captions, and Easy Explanation Module

· Order, Registration, and Payment Flow Management Module

· POS, PG, Reservation, and External System API Integration Module

· Remote Monitoring and Fault Alert Module

· Operations Data Analytics and Reporting Module

· Administrator Dashboard

· Security and Access Control Module

Core Modules

1. Kiosk Device and Location Management Module

This module manages kiosk devices, installation locations, store and institution information, operating hours, device status, and version information.

· Device Registration and Removal Management

· Review of Operational Status by Location

· Screen Policy Management by Kiosk

· Remote Version Checking

· Device Group Management

· Operating Hours and Closure-Day Settings

2. Menu, Product, and Service Item Management Module

This module manages menus, products, service items, options, prices, sold-out status, and recommended items offered through kiosks.

· Menu and Product Registration

· Price and Option Management

· Sold-Out and Sales Suspension Processing

· Category Configuration

· Recommended Menu Settings

· Location-Specific Menu Differentiation

3. Screen and Content Management Module

This module manages kiosk screen layouts, banners, guidance text, buttons, images, videos, and event content.

· Main Screen Configuration

· Ordering Screen Configuration

· Promotional Banner Management

· Guidance Text Management

· Event Screen Distribution

· Screen Template Management by Location

4. AI Customer Service and Chatbot Integration Module

This AI customer service module understands user questions and connects them to ordering, guidance, civil services, registration, product descriptions, and human-agent assistance.

· Ordering Method Guidance

· Menu Recommendations

· Civil-Service Procedure Guidance

· Hospital Registration Guidance

· Product and Service Explanations

· Collection of Requests to Connect with a Human Agent

5. Voice Ordering and Voice Guidance Module

This module integrates with BoryVoice Platform to recognize user speech and output guidance by voice.

· Voice Ordering

· Voice-Based Menu Search

· Step-by-Step Voice Guidance

· Payment Procedure Guidance

· Voice Help for Older Adults

· Robot and Kiosk Conversation Integration

6. Captions, Easy Explanations, and Accessible UI Module

This module provides accessible screens for people who are deaf or hard of hearing, older adults, foreign users, and digitally vulnerable groups.

· Large-Text Mode

· High-Contrast Mode

· Easy-to-Understand Sentence Guidance

· Real-Time Caption Guidance

· Step-by-Step On-Screen Guidance

· Multilingual Guidance Integration

7. Order, Registration, and Payment Flow Management Module

This module manages the flow from customer selection through order confirmation, registration, payment, receipts, queue tickets, and consultation registration.

· Order Flow Settings

· Registration Number Issuance

· Payment Step Integration

· Receipt Printing Integration

· Reservation and Queue Integration

· Order Cancellation and Change Flow Management

8. External System API Integration Module

This module integrates with the customer's POS, PG, VAN, reservation system, hospital registration system, public-institution civil-service system, and CRM.

· POS Integration

· PG and VAN Integration

· Reservation System Integration

· Hospital Registration System Integration

· Public Civil-Service System Integration

· External Database Integration

9. Remote Monitoring and Fault Alert Module

This module remotely checks kiosk status, networks, payment devices, printers, cameras, microphones, and application execution status.

· Device Online Status Check

· Application Execution Status Check

· Printer Error Detection

· Payment Device Error Detection

· Network Failure Alerts

· Remote Inspection History Management

10. Operations Data Analytics and Reporting Module

This module analyzes ordering, inquiries, abandonment, faults, accessibility mode usage, screen clicks, and menu selection data.

· Order Statistics by Menu Item

· Abandonment Analysis by Screen Stage

· Frequently Asked Question Analysis

· Accessibility Mode Usage Statistics

· Operations Reports by Location

· Fault and Error History Analysis

11. Administrator Dashboard Module

This is the screen where headquarters, location managers, and institutional staff review kiosk operations status and data.

· Status Dashboard by Location

· Kiosk Status List

· Menu and Content Distribution Management

· Order and Registration Status

· AI Customer Service Statistics

· Administrator Permission Management

12. Security and Access Control Module

This permission and access control module securely manages kiosk operations data and administrator functions.

· Administrator Permission Settings

· Access Restrictions by Location

· Management of Personal Data Storage Scope

· Log History Management

· API Authentication Management

· Support for Internal Network and On-Premises Operations

Platform Deployment Models

Cloud Model

This method centrally manages kiosk operations data from multiple locations and multiple customers in the cloud. It is suitable for franchises, multi-location stores, and SaaS-based kiosk operations services.

On-Premises Model

This method is built on internal servers in environments with restricted external network connectivity, such as public institutions, hospitals, and corporate internal networks. It is suitable for environments where civil-service information, patient information, and internal operations data are difficult to transmit externally.

Edge-Integrated

This method processes some voice, video, and screen functions on the kiosk device or an on-site PC and integrates only the necessary data with the server. It is suitable for environments where real-time performance and on-site stability are important.

API Integration Model

This method integrates with the customer's existing POS, PG, reservation, hospital registration, civil-service, ERP, and CRM systems through APIs. AI customer service and accessibility functions can be added while retaining existing systems.

Product and Solution Integrated

This method embeds the platform as a shared operations platform in the BoryKiosk product and BoryKiosk Solution. Screens, ordering, payment, AI customer service, and accessibility functions can be combined to fit the customer's environment.

Application Areas

Public Institution and Civil-Service Guidance Kiosks

At community service centers, administrative welfare centers, and public institutions, the platform can support civil-service procedures, document guidance, responsible department guidance, queue numbers, and consultation connections. When integrated with BorySense Platform, it can be expanded into barrier-free civil-service guidance based on captions and easy-to-understand explanations.

Hospital Registration, Payment, and Examination Guidance Kiosks

The platform can be used for hospital registration, payment, examination guidance, department guidance, reservation confirmation, and queue ticket issuance. Voice guidance and large-text screens can help older adults and patients understand procedures more easily.

Food and Beverage and Franchise Ordering Kiosks

The platform can be used in cafes, restaurants, food courts, and franchise stores for menu ordering, option selection, payment, receipts, queue number issuance, and event banner operations.

Unmanned Stores and Smart Shops

In unmanned stores and smart shops, the platform can be used for product guidance, customer inquiries, payment guidance, event information, integration with customer movement analysis, and operations data analytics.

Exhibition Hall, Promotional Center, and Facility Guidance

At exhibition halls, trade shows, promotional centers, museums, and educational institutions, the platform can provide visitor guidance, content search, experience guidance, multilingual information, and accessibility guidance.

Accessibility Services for Welfare and Educational Institutions

At welfare centers, special education institutions, and educational facilities, the platform can provide easy-to-use UIs and voice and caption guidance for older adults, people with disabilities, foreign users, and digitally vulnerable groups.

Integrated Products and Solutions

BoryKiosk

It is used as the foundation platform for operating the screens, ordering, accessibility, and AI customer service functions of the barrier-free AI kiosk product.

BoryKiosk Solution

It is used as the foundation platform for the barrier-free AI customer service and order/payment solution built to fit the customer's ordering, payment, civil-service, and registration environment.

BoryVoice Platform

It integrates with speech recognition, speech synthesis, AI conversation, consultation summaries, and kiosk voice-ordering functions.

BorySense Platform

It integrates with an AI accessibility engine that converts video, audio, and conversation data into captions, summaries, easy-to-understand explanations, and accessibility APIs.

BoryTalk Solution

It connects AI chatbot and consultation automation functions to kiosk customer service.

BoryStoreTrack Solution

It can integrate with customer movement analysis in unmanned stores, waiting and abandonment analysis in front of kiosks, and store operations data analytics.

BoryData Platform

It expands kiosk ordering, inquiries, abandonment, faults, and operations statistics into data analytics and reports.

Expected Benefits

Standardized Kiosk Operations Management

Menu, screen, ordering, payment, accessibility, AI customer service, and fault monitoring functions can be shared on one platform instead of being developed separately for each product.

Stronger Barrier-Free Service Competitiveness

Voice guidance, caption guidance, easy-to-understand explanations, large text, and high-contrast screens can improve usability for older adults, people with disabilities, foreign users, and digitally vulnerable groups.

Reduced Burden on On-Site Staff

Kiosks can handle the first response for repeated inquiries, ordering instructions, registration procedure guidance, and menu recommendations, reducing the customer-service burden on on-site staff.

Improved Multi-Location Operational Efficiency

Headquarters or central administrators can centrally manage kiosk status, menus, screens, orders, faults, and statistics across multiple locations.

Data-Driven Operations Improvement

Order flows, abandonment stages, popular menu items, frequently asked questions, and accessibility mode usage can be analyzed to improve screen layouts and service quality.

Expansion of Bory's Kiosk Product Line

Based on BoryKiosk Platform, a variety of kiosk products and solutions for public institutions, hospitals, stores, unmanned shops, exhibition halls, and welfare institutions can be expanded quickly.

Deployment Process

1. Requirements Review

We identify the customer's industry, intended kiosk use, target users, order, registration, and payment flows, accessibility requirements, and the scope of existing system integration.

2. Site and Business Process Analysis

We analyze store and institution operations, menu and product data, payment methods, queue and registration methods, screen layouts, user movement, and network environments.

3. Platform Architecture Design

We design the scope of device management, menu management, screen management, AI customer service, voice ordering, accessible UI, ordering and payment, dashboards, and API integration.

4. PoC Development

We validate the feasibility of voice ordering, AI guidance, accessible UI, and order and payment integration for selected screens, menus, locations, or functions.

5. Platform Implementation

We build the server, database, administrator screens, kiosk application, APIs, permission management, remote monitoring, and dashboard structure to fit the customer's environment.

6. External System Integration

We integrate with required external systems such as POS, PG, VAN, reservation, hospital registration, public civil-service, CRM, ERP, and notification systems.

7. Operational Verification and Enhancement

Based on actual usage data, we improve screen flows, speech recognition, AI customer service quality, accessible UI, fault response, and report formats.

What You Can Do with BoryKiosk Platform

· Build a Barrier-Free AI Kiosk Operations Platform

· Centrally Manage Kiosk Devices and Locations

· Manage Menus, Products, Prices, and Options

· Manage Kiosk Screens, Banners, and Content

· AI Customer Service and Chatbot Integration

· Voice Ordering and Voice Guidance Integration

· Provide Real-Time Captions, Easy Explanations, and Accessible UI

· Order, Registration, and Payment Flow Management

· Integrate POS, PG, VAN, Reservation, Hospital, and Public System APIs

· Build a Multi-Location Kiosk Operations Dashboard

· Build a Remote Monitoring and Fault Alert System

· Analyze Order, Inquiry, Abandonment, and Fault Data

· Analyze Accessibility Mode Usage Statistics

· Build an On-Premises Kiosk Platform

· Build a Cloud-Based Multi-Location Kiosk Platform

· Integrate the Core Operations Platform with BoryKiosk Solution

Implementation Inquiries

BoryKiosk Platform can be proposed as a cloud, on-premises, edge-integrated, API-integrated, or product-and-solution-integrated model depending on the customer's industry, intended kiosk use, ordering and payment structure, accessibility requirements, number of locations, and existing system integration needs.

· Inquiry About Adopting a Barrier-Free AI Kiosk Platform

· Inquiry About Building an AI Kiosk Operations Platform

· Inquiry About a Kiosk Voice-Ordering Platform

· Inquiry About Building an Accessible Kiosk UI

· Inquiry About a Public-Institution Civil-Service Kiosk Platform

· Inquiry About a Hospital Registration and Payment Kiosk Platform

· Inquiry About a Franchise Ordering Kiosk Platform

· Inquiry About Unmanned-Store Kiosk Operations Management

· Inquiry About POS, PG, and Reservation System Integration

· Inquiry About a Multi-Location Kiosk Operations Dashboard

· Inquiry About an On-Premises Kiosk Platform

· Request a PoC proposal

Important Information

BoryKiosk Platform is an AI-based kiosk operations platform supporting kiosk operations, AI customer service, voice ordering, accessible UI, order and payment integration, and remote monitoring.

This platform assists with customer service, ordering, registration, and guidance tasks, but it does not guarantee that every user's speech and intent will always be recognized perfectly or that every on-site issue will be resolved automatically.

Speech-recognition, AI-answer, and accessibility-guidance results may vary depending on ambient noise, microphone quality, speaker distance, speaking habits, menu data, integrated documents, and network conditions.

Functions related to payment, ordering, reservations, hospital registration, public civil services, and personal-information processing require a separate integration review based on the customer's existing systems, legal requirements, security policies, and approval procedures.

If cameras, microphones, conversation records, order histories, or user information are stored or analyzed, prior consultation is required regarding personal-information protection standards, video-information-processing-device operation standards, and data-security policies.

Before adoption, the intended use, screen configuration, data collection method, payment integration scope, personal data processing standards, fault response standards, and operating processes must be reviewed in advance.

Related Products, Solutions, and Platforms

BORY.ai Key Services Overview

Bory Co., Ltd. develops products, solutions, platforms, and services for industrial, medical, public-sector, healthcare, and barrier-free applications based on AI technologies involving speech, language, video, sensors, and data.

Below are the main representative domains currently operated or being prepared by Bory Co., Ltd.

Primary Domain	Service/Brand	Description
bory.ai	BORY.ai	The official AI brand website of Bory Co., Ltd., serving as the company’s main website for the integrated presentation of its products, solutions, platforms, and services
borysense.com	BORY SENSE	An AI-powered hearing assistance platform that supports communication for people with hearing disabilities and older adults through real-time captioning, lip-reading AI, and AR glasses integration
borytalk.com	BORY TALK	A web-based conversational AI chatbot service designed for civil service inquiries, consultations, information guidance, and customer support
borykiosk.com	BORY KIOSK	A barrier-free AI kiosk service for older adults and people with disabilities, featuring voice guidance, captioning, and easy-to-use interfaces
boryservice.com	BORY SERVICE	A service portal introducing Bory’s AI services and custom-built AI offerings for industrial, public-sector, and everyday applications
borysong.com	BORY SONG	A music AI service that supports AI-powered composition, music generation, and sound content production

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