BoryVoice Platform

 

BoryVoice Platform | Bory Voice and Conversational AI Platform

Bory's shared voice and conversational AI platform providing speech recognition, speech synthesis, dialogue understanding, AI chatbot, consultation automation, and robot conversation capabilities

 

BoryVoice Platform is Bory's voice and conversational AI platform that analyzes voice, text, dialogue, consultation, and user utterance data with AI and connects them to speech recognition, speech synthesis, dialogue understanding, chatbot responses, consultation summaries, real-time captions, robot conversation, kiosk voice ordering, and external service APIs.

 

Public institutions, hospitals, educational institutions, stores, customer centers, kiosks, robots, AR glasses, web chatbots, and mobile apps require conversational AI capabilities that understand users' questions and requests and respond appropriately. Simply converting speech into text is not enough. A complete service must connect user intent, question context, service objectives, response methods, consultation flow, screen and robot actions, and voice output.

 

BoryVoice Platform provides speech recognition STT, speech synthesis TTS, natural language understanding, dialogue scenarios, LLM-based response generation, document-based question answering, consultation history management, dialogue summarization, and API integration as a shared platform.

 

BoryVoice Platform can be deployed as a standalone platform or integrated with Bory's voice- and dialogue-based products, solutions, and services, including BoryTalk, BoryKiosk, BoryGlass, BoryGlass Gov, YAONG, YOYO, EveryTalk, and BORY Sense Platform.

 

[Platform Deployment Inquiry][Voice and Conversational AI Platform Consultation][Dialogue Engine PoC Inquiry][Request a Proposal]

Platform Definition

BoryVoice Platform is a shared platform that modularizes Bory's voice and conversational AI technologies.

A product is a package delivered to a customer, a solution is a system built for the customer's environment, and a platform is a shared technology foundation for repeatedly developing multiple products and solutions.

 

BoryVoice Platform provides the following capabilities in a unified platform architecture.

• Speech Recognition STT
• Speech Synthesis TTS
• Natural Language Understanding
• User Intent Analysis
• Dialogue Scenario Management
• AI Chatbot Response Generation
• Document-Based Question Answering
• Consultation Automation
• Consultation Record Generation
• Dialogue Summarization
• Real-Time Caption Integration
• Kiosk Voice Ordering Integration
• Robot Dialogue Engine Integration
• AR Glasses Caption Integration
• Administrator Dashboard
• External System API Integration

In other words, BoryVoice Platform is Bory's shared voice and conversational AI platform that “listens, understands, responds, records, and connects to service screens and devices.”

 

Customer Challenges

 

Customers Want to Ask Through Conversation Rather Than Menus

Customers using websites, kiosks, robots, and consultation systems want to ask questions naturally rather than navigate complex menus.

They enter or speak natural-language questions such as “How can I get a quotation?”, “Can I make a reservation?”, “Please tell me how to place an order,” “Where is the laboratory?”, and “What is this product used for?”

BoryVoice Platform understands users' voice or text questions and connects them to responses and next actions appropriate to the service objective.

 

Speech Recognition Alone Does Not Complete a Conversational Service

STT, which converts speech into text, is only the starting point of conversational AI.

An actual service must understand user intent, find an appropriate response, and connect the user to a chatbot, kiosk, robot, agent, reservation, order, or inquiry submission when necessary.

BoryVoice Platform provides speech recognition, dialogue understanding, response generation, and screen and device integration in a unified platform architecture.

 

There Is a High Volume of Repetitive Consultation and Guidance Work

Companies, hospitals, public institutions, stores, and educational institutions continually receive repetitive customer inquiries and requests for guidance.

Questions about operating hours, locations, prices, product descriptions, reservation methods, registration procedures, ordering methods, refund policies, required documents, and agent connection recur every day.

BoryVoice Platform processes repetitive questions and responses with conversational AI and can connect them to consultation records and inquiry submission when necessary.

 

Kiosks and Robots Need a Natural Dialogue Engine

The usability of kiosks and robots can be limited when they rely only on touchscreens or simple buttons.

Older adults, people with disabilities, digitally vulnerable users, children, patients, and store visitors may find it more convenient to ask and listen through speech and receive step-by-step guidance.

BoryVoice Platform provides kiosks and robots with speech recognition, speech synthesis, dialogue flow, and guidance responses to enable conversational interfaces.

 

Dialogue Data Is Not Being Used to Improve Services

Even when consultation content, customer questions, chatbot conversations, kiosk requests, and robot conversations accumulate, they are difficult to use for service improvement unless analyzed.

BoryVoice Platform manages conversation history, frequently asked questions, unanswered questions, consultation summaries, user intent, and conversion flows as data to support service improvement and sales strategies.

 

Platform Overview

BoryVoice Platform is Bory's shared voice and conversational AI platform that processes voice, text, and dialogue data and connects them to service responses.

 

The main components are as follows.

• Voice Input Module
• Speech Recognition STT Module
• Speech Synthesis TTS Module
• Natural Language Understanding Module
• Intent Analysis Module
• Dialogue Scenario Module
• LLM-Based Response Generation Module
• Document-Based Question Answering Module
• Consultation Record Module
• Dialogue Summarization Module
• Real-Time Caption Integration Module
• Kiosk and Robot Integration Module
• Administrator Dashboard
• API Integration Module
• Data Security and Access Control Module

BoryVoice Platform can be configured as cloud-based, on-premises, edge-integrated, API-integrated, or product and solution integrated according to the customer's environment.

 

Core Modules

 

1. Speech Recognition STT Module

This module converts the user's speech into text.

It can be used for kiosk voice ordering, robot conversation, consultation records, meeting captions, AR glasses captions, customer center consultations, hospital registration guidance, and public service consultations.

 

Example applications include the following.

• Kiosk Voice Ordering
• Robot User Utterance Recognition
• Consultation Content Transcription
• Meeting and Lecture Caption Generation
• Public Service Consultation Captions
• Hospital Registration Consultation Captions
• AR Glasses Conversation Captions
• Chatbot Voice Input

 

2. Speech Synthesis TTS Module

This module outputs AI-generated responses or guidance messages as speech.

It can provide users with voice guidance through kiosks, robots, apps, web services, and guidance systems.

 

Example applications include the following.

• Kiosk Voice Guidance
• Robot Conversation Voice Output
• Hospital Registration Guidance Voice
• Public Service Guidance Voice
• Store Ordering Guidance
• Educational Content Voice Guidance
• Easy Voice Guidance for Older Adults
• Chatbot Response Voice Output

 

3. Natural Language Understanding Module

This module analyzes users' questions or requests to determine their intent.

Even when users do not say an exact menu name or command, the module can understand the context and connect them to an appropriate response flow.

 

Example applications include the following.

• Customer Question Intent Analysis
• Order Intent Analysis
• Reservation Inquiry Analysis
• Product Inquiry Analysis
• Public Service Inquiry Classification
• Hospital Registration Inquiry Classification
• Consultation Type Classification
• Robot Conversation Intent Analysis

 

4. Dialogue Scenario Management Module

This module designs and manages dialogue flows according to the service objective.

It can configure multi-step conversations for ordering, reservations, registration, agent connection, product recommendations, quotation inquiries, public service guidance, and companion robot conversation, in addition to simple question answering.

 

Example applications include the following.

• Kiosk Ordering Dialogue
• Hospital Registration Guidance Dialogue
• Public Service Guidance Dialogue
• Product Consultation Dialogue
• Quotation Inquiry Submission Dialogue
• Companion Robot Dialogue
• Speech Therapy Training Dialogue
• Customer Center Consultation Dialogue

 

5. LLM-Based Response Generation Module

This module generates natural responses based on the user's question and context.

It can generate responses by integrating the customer's materials, FAQs, product information, consultation manuals, website content, and internal documents.

 

Example applications include the following.

• AI Chatbot Response Generation
• Product Description Responses
• Consultation Guidance Message Generation
• Public Service Guidance Responses
• Hospital Registration Guidance Responses
• Robot Conversation Responses
• Educational Dialogue Responses
• Internal Work Consultation Responses

 

6. Document-Based Question Answering Module

This module answers users' questions based on the customer's documents, FAQs, manuals, product brochures, policy materials, and notices.

Users can find the information they need by asking questions without searching through long documents themselves.

 

Example applications include the following.

• Website Document-Based Chatbot
• Product Brochure Question Answering
• Internal Manual Search
• Hospital Guidance Document Question Answering
• Public Service Guidance Document Search
• Shopping Mall Product Description Question Answering
• Customer Support FAQ Auto-Response
• Educational Material-Based Question Answering

 

7. Consultation Record and Summarization Module

This module records consultations or conversations and summarizes their key points.

Agents and administrators can review major questions, responses, requests, follow-up actions, and processing status without rereading the entire conversation.

 

Example applications include the following.

• Customer Consultation Summary
• Public Service Consultation Record
• Hospital Registration Consultation Record
• Robot Conversation History
• Kiosk Inquiry History
• Meeting and Lecture Summary
• Consultation Follow-Up Action Organization
• Administrator Report Generation

 

8. Real-Time Caption Integration Module

This module displays speech recognition results on a caption screen.

It can be used in accessibility services for people who are deaf or hard of hearing, older adults, foreign-language users, and digitally vulnerable groups.

 

Example applications include the following.

• Real-Time Captions at Public Service Counters
• Hospital Registration Captions
• AR Glasses Captions
• Kiosk Voice Guidance Captions
• Meeting and Lecture Captions
• Robot Conversation Captions
• On-Screen Consultation Display
• Video Content Captions

 

9. Kiosk and Robot Integration Module

This module connects BoryVoice Platform's voice and dialogue capabilities to kiosks and robots.

Kiosks can use it for voice ordering, menu guidance, payment guidance, and accessibility guidance, while robots can use it for companionship, speech therapy, guidance, education, and care conversations.

 

Example applications include the following.

• BoryKiosk Voice Ordering
• Kiosk Menu Guidance
• YAONG Speech Therapy Dialogue
• YOYO Companion Dialogue for Older Adults
• Guide Robot Question Answering
• Care Robot Conversation
• Educational Robot Conversation
• Store Robot Customer Service

 

10. Dialogue Data Analysis Module

This module analyzes user questions, consultation history, chatbot conversations, unanswered questions, frequently asked questions, and conversion flows.

Service operators can identify what customers are curious about, which products interest them, and at which questions they leave the service.

 

Example applications include the following.

• Frequently Asked Question Analysis
• Unanswered Question Analysis
• Product Interest Analysis
• Consultation Conversion Rate Analysis
• Kiosk Usage Flow Analysis
• Robot Conversation Quality Analysis
• Customer Inquiry Type Analysis
• FAQ Improvement Data Generation

 

11. Administrator Dashboard Module

This is an administrator screen for monitoring conversational service operations.

Administrators can review conversation volume, consultation types, frequently asked questions, unanswered questions, user satisfaction, consultation conversions, error history, and response quality.

 

Example applications include the following.

• Chatbot Operations Dashboard
• Consultation Automation Statistics
• Kiosk Voice Ordering Statistics
• Robot Conversation History Management
• Consultation Conversion Rate Management
• FAQ Management
• Response Quality Review
• Administrator Access Control

 

12. Voice and Dialogue API Module

This API module connects BoryVoice Platform capabilities to external services.

It can integrate with customers' websites, shopping malls, apps, kiosks, robots, consultation systems, hospital systems, and public institution systems.

 

Example applications include the following.

• STT API
• TTS API
• Chatbot API
• Dialogue Engine API
• Consultation Summary API
• Kiosk Voice Ordering API
• Robot Conversation API
• External CRM and ERP Integration API

 

Platform Deployment Models

 

Cloud-Based

This model provides the voice and conversational AI engine and APIs through Bory servers or a cloud environment.

A shared dialogue engine can be used across multiple customers, branches, and services.

 

On-Premises

For environments with restricted external network access, such as public institutions, hospitals, and corporate intranets, the platform can be deployed on internal servers.

It is suitable for environments where consultation audio, customer information, hospital information, public service information, and internal documents cannot easily be transmitted externally.

 

Edge-Integrated

This model integrates with kiosks, robots, on-site PCs, and board-based devices to process selected functions locally.

It can be used for real-time voice ordering, robot conversation, on-site guidance, and network-restricted environments.

 

API-Integrated

This model integrates BoryVoice capabilities via APIs into the customer's existing website, shopping mall, consultation system, kiosk, robot, or app.

Speech recognition, chatbots, dialogue summarization, and speech synthesis can be added while retaining the existing system.

 

Product and Solution Integrated

This model embeds the shared dialogue engine into Bory products and solutions.

It can be repeatedly applied to products and services such as BoryKiosk, BoryTalk, BoryGlass, BoryGlass Gov, YAONG, YOYO, and EveryTalk.

 

Application Areas

 

AI Chatbots and Consultation Automation

Customer inquiries can be handled automatically and consultation history managed on websites, shopping malls, public institutions, hospitals, and educational institutions.

When integrated with BoryTalk Solution, it can be extended to document-based question answering, quotation inquiry submission, consultation reservations, and connection to a person in charge.

 

Kiosk Voice Ordering and Voice Guidance

Customers can select menus by speaking, ask how to place an order, or receive payment guidance.

When integrated with BoryKiosk Solution, it can be extended into a barrier-free kiosk for older adults and digitally vulnerable users.

 

Robot Conversation Services

The dialogue engine can be applied to YAONG, YOYO, guide robots, care robots, and educational robots.

It can engage users in natural conversation and provide companionship, speech therapy, education, guidance, and care services.

 

Public Institution Service Consultations

Public institutions, community service centers, administrative welfare centers, and welfare organizations can automate public service inquiries, document guidance, department directions, and operating-hours information.

When integrated with BoryGlass Gov and BORY Sense Platform, real-time captions and easy-to-understand explanations can be provided together.

 

Hospital Registration and Consultation Guidance

Voice and conversational AI can be applied to hospital websites, registration kiosks, administration consultations, examination guidance, department guidance, and payment guidance.

It helps older adults and patients understand complex hospital procedures more easily.

 

AR Glasses Captions and Dialogue Support

When integrated with BoryGlass, it can display conversations as captions and provide necessary guidance messages or conversation summaries.

It can improve conversational accessibility for people who are deaf or hard of hearing and older users.

 

Education and Speech Therapy Services

It can be applied to speech therapy robots, speaking practice, educational chatbots, and interactive learning services.

When linked with YAONG, SpeechMate, and educational robots or apps, it can be extended to user utterance analysis and dialogue feedback.

 

Customer Center and Internal Work Consultation Bots

An internal work consultation bot can be built to help customer center agents and internal employees quickly find manuals, product information, regulations, and consultation standards.

It can be used to summarize consultation records and organize follow-up actions.

 

Integrated Products and Solutions

 

BoryTalk

It is used as the core voice and conversational platform for the AI web chatbot implementation and AI dialogue engine package.

 

BoryTalk Solution

It serves as the foundation platform for implementing AI chatbot and consultation automation capabilities in customers' websites, shopping malls, and consultation systems.

 

EveryTalk

It can be used as the dialogue processing, document-based question answering, and consultation history management engine for AI web chatbot services.

 

BoryKiosk Solution

It is used for kiosk voice ordering, voice guidance, caption guidance, and customer service dialogue functions.

 

BoryGlass Solution

It is used for AR glasses captions, conversation transcription, consultation summarization, and hearing-assistance dialogue functions.

 

BoryGlass Gov Solution

It is used for public service consultation captions, consultation summaries, easy explanations, and public service guidance dialogue functions.

 

BORY Sense Platform

It integrates with an accessibility AI platform that understands video, voice, lip movements, and dialogue data and converts them into captions, summaries, and easy-to-understand explanations.

 

YAONG

It is used for user utterance recognition, dialogue flow, training feedback, and therapeutic content conversations in speech therapy robots.

 

YOYO

It is used for everyday conversation, question answering, emotional dialogue, and guidance dialogue in companion robots for older adults.

 

Expected Benefits

 

Standardization of Voice and Dialogue Capabilities

Speech recognition, speech synthesis, chatbot, consultation summarization, and dialogue scenario functions can be shared through one platform rather than developed separately for each product.

 

Faster Expansion of Conversational Products and Services

Based on BoryVoice Platform, various conversational products and services, including BoryTalk, BoryKiosk, BoryGlass, YAONG, YOYO, and EveryTalk, can be expanded more quickly.

 

More Efficient Customer Service Operations

AI can handle repetitive inquiries, consultation guidance, ordering guidance, and registration guidance at the first stage, reducing staff workload.

Improved User Accessibility

 

Voice, captions, easy-to-understand explanations, and conversational guidance help older adults, people with disabilities, patients, and digitally vulnerable users access services more easily.

 

Service Improvement Based on Consultation Data

Customer questions and consultation history can be analyzed to improve FAQs, product descriptions, consultation scenarios, kiosk screens, and robot conversation quality.

 

Integration with Diverse Devices and Services

Voice and conversational AI capabilities can be connected via APIs to the web, apps, kiosks, robots, AR glasses, customer centers, hospital systems, and public institution systems.

 

Implementation Process

 

1. Requirements Review

We review the customer's service objectives, target users, dialogue channels, voice input environment, integrated systems, and security standards.

 

2. Dialogue Data and Document Analysis

We analyze FAQs, product information, consultation history, internal documents, website content, manuals, and user utterance data.

 

3. Platform Architecture Design

We design the scope of speech recognition, speech synthesis, chatbots, dialogue scenarios, consultation summarization, document-based question answering, and API integration.

 

4. PoC Implementation

Using selected question types, voice data, and service screens, we validate recognition quality, response quality, dialogue flow, and integration feasibility.

 

5. Platform Implementation

We build the voice and conversational AI engine, servers, database, dashboard, APIs, administrator screens, and access-control architecture for the customer's environment.

 

6. Product and Solution Integration

We integrate the platform with required products, solutions, and services, including BoryTalk, BoryKiosk, BoryGlass, BoryGlass Gov, YAONG, YOYO, and EveryTalk.

 

7. Operational Validation and Enhancement

Based on actual user conversation data, we improve speech recognition quality, response quality, consultation conversion rates, unanswered questions, and dialogue scenarios.

 

What BoryVoice Platform Can Deliver

• Voice and Conversational AI Platform Implementation
• Speech Recognition STT Engine Implementation
• Speech Synthesis TTS Engine Implementation
• AI Chatbot Engine Implementation
• Document-Based Question Answering Engine Implementation
• Dialogue Scenario Management System Implementation
• Consultation Automation Platform Implementation
• Consultation Record and Summarization System Implementation
• Kiosk Voice Ordering Integration
• Robot Dialogue Engine Integration
• AR Glasses Caption and Dialogue Support Integration
• Real-Time Caption System Integration
• Public Institution Service Consultation AI Integration
• Hospital Registration and Consultation Guidance AI Integration
• Speech Therapy and Companion Robot Dialogue Integration
• Customer Center Consultation Support System Implementation
• Dialogue Data Analysis Dashboard Implementation
• Voice and Dialogue API Provision
• On-Premises Conversational AI Platform Implementation
• Cloud-Based Conversational AI Platform Implementation

 

Deployment Inquiry

BoryVoice Platform can be proposed as cloud-based, on-premises, edge-integrated, API-integrated, or product and solution integrated according to the customer's service objectives, voice and text data, dialogue channels, integrated systems, and security policies.

• Voice and Conversational AI Platform Deployment Inquiry
• AI Chatbot Engine Implementation Inquiry
• Speech Recognition STT Platform Inquiry
• Speech Synthesis TTS Platform Inquiry
• Document-Based Question Answering Platform Inquiry
• Kiosk Voice Ordering Integration Inquiry
• Robot Dialogue Engine Integration Inquiry
• Public Institution Service Consultation AI Inquiry
• Hospital Registration and Consultation Guidance AI Inquiry
• Consultation Record and Summarization System Inquiry
• Customer Center Consultation Automation Inquiry
• On-Premises Conversational AI Platform Inquiry
• PoC Proposal Request

 

Important Information

BoryVoice Platform is an AI-based voice and conversational platform that analyzes voice, text, and dialogue data to support speech recognition, speech synthesis, chatbots, consultation records, dialogue summaries, and service integration.

 

This platform assists customer service, guidance, consultations, records, and dialogue services, but does not guarantee perfect recognition of all speech or conversations or complete answers to every question.

 

Speech recognition and dialogue response results may vary depending on ambient noise, microphone quality, distance from the speaker, speaking habits, language expressions, data quality, integrated documents, and network conditions.

 

In areas requiring important judgment, including healthcare, legal, financial, and public services, we recommend establishing a process in which responsible personnel review AI-generated responses, captions, and summaries.

 

If consultation audio, conversation records, customer information, user utterances, public service information, or hospital information are stored or analyzed, prior consultation on personal information protection standards and data security policies is required.

 

When applying LLM-based response generation, we recommend designing response review, source display, prohibited-word management, administrator approval, and criteria for connecting to a human agent together.

 

Before deployment, the intended use, voice and dialogue data collection method, response scope, storage scope, personal information processing standards, integrated systems, and operating criteria must be reviewed in advance.

 

Related Products, Solutions, and Platforms

 

Related Products

• BoryTalk / Bory AI Web Chatbot Implementation and AI Dialogue Engine Package
• BoryKiosk / Bory Barrier-Free AI Kiosk
• BoryGlass Gov / Lip-Reading STT Barrier-Free AI Public Service Consultation Package
• BoryGlass / Bory Lip-Reading and Speech Recognition Hearing Assistance AR Glasses
• YAONG / Speech Therapy Robot
• YOYO / Companion Robot for Older Adults

 

Related Solutions

• BoryTalk Solution / Bory AI Chatbot and Consultation Automation Solution
• BoryVoice Solution / Bory Speech Recognition and Lip-Reading STT Solution
• BoryKiosk Solution / Bory Barrier-Free AI Customer Service and Ordering/Payment Solution
• BoryGlass Gov Solution / Bory Barrier-Free AI Public Service Consultation Solution
• BoryGlass Solution / Bory Lip-Reading and Speech Recognition AR Glasses Solution
• BORY Sense Solution / Bory AI Video Understanding and Conversational Accessibility Solution
• BoryAudio Solution / Bory Audio Analysis and Generation Solution

 

Related Platforms

• BORY AI Platform / Bory Artificial Intelligence Platform
• BorySense Platform / Bory AI Video Understanding and Conversational Accessibility Platform
• BoryVision Platform / Bory Vision AI Platform
• BoryXR Platform / Bory AR and XR Platform
• BoryData Platform / Bory Data Analytics Platform

 

 

---

BORY.ai Key Services Overview

Bory Co., Ltd. develops products, solutions, platforms, and services for industrial, medical, public-sector, healthcare, and barrier-free applications based on AI technologies involving speech, language, video, sensors, and data.

Below are the main representative domains currently operated or being prepared by Bory Co., Ltd. 

 

Primary Domain	Service/Brand	Description
bory.ai	BORY.ai	The official AI brand website of Bory Co., Ltd., serving as the company’s main website for the integrated presentation of its products, solutions, platforms, and services
borysense.com	BORY SENSE	An AI-powered hearing assistance platform that supports communication for people with hearing disabilities and older adults through real-time captioning, lip-reading AI, and AR glasses integration
borytalk.com	BORY TALK	A web-based conversational AI chatbot service designed for civil service inquiries, consultations, information guidance, and customer support
borykiosk.com	BORY KIOSK	A barrier-free AI kiosk service for older adults and people with disabilities, featuring voice guidance, captioning, and easy-to-use interfaces
boryservice.com	BORY SERVICE	A service portal introducing Bory’s AI services and custom-built AI offerings for industrial, public-sector, and everyday applications
borysong.com	BORY SONG	A music AI service that supports AI-powered composition, music generation, and sound content production