BoryTalk Solution

BoryTalk Solution | BORY AI Chatbot and Consultation Automation Solution

 

A conversational AI solution that deploys AI chatbot and consultation automation capabilities across websites, online stores, kiosks, robots, and consultation systems

 

BoryTalk Solution is an AI chatbot and consultation automation solution that builds AI chatbots, consultation automation, FAQ responses, customer inquiry handling, reservation and reception guidance, ordering and payment guidance, and administrator screens for companies, public institutions, hospitals, educational institutions, online stores, franchises, robots, kiosks, and web services.

 

Many companies and institutions receive recurring customer inquiries through websites, phone calls, KakaoTalk, bulletin boards, email, and on-site service counters. Questions about operating hours, prices, product descriptions, reservation methods, directions, required documents, shipping, refunds, and civil services are repeated frequently, and having staff respond manually each time increases both time and cost.

 

BoryTalk Solution builds AI chatbots based on documents, FAQs, product information, service guides, internal manuals, and website content owned by the customer, enabling users to ask questions in natural language and quickly receive the information they need.

Beyond simple question answering, it can support consultation intake, inquiry classification, agent handoff, reservation guidance, ordering and payment guidance, kiosk conversations, and robot interactions.

It can also be expanded to include administrator statistics and consultation history management according to the customer environment.

 

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Customer Challenges

 

A high volume of repetitive inquiries creates a heavy consultation workload

Companies and institutions receive many questions that customers ask repeatedly.

Operating hours, location, pricing, product features, reservation methods, application procedures, refund criteria, delivery status, civil service documents, and service usage instructions are inquiries that arise every day.

BoryTalk Solution enables an AI chatbot to provide the initial response to recurring inquiries, reducing the workload of consultation agents and staff.

 

Customers have difficulty finding the information they need immediately

Even when information is available on a website or in a guide, customers may find it difficult to locate exactly what they need.

Rather than navigating menus, customers often ask questions such as “How much does it cost?”, “How do I make a reservation?”, “Can I receive a product brochure?”, or “Where can I request a quotation?”

BoryTalk Solution understands customer questions in natural language and can provide relevant guidance, links, application methods, and information for connecting with the appropriate staff member.

 

Consultation channels and internal materials are separated

When FAQs, product information, internal documents, consultation manuals, website content, notices, application forms, and product brochures are scattered across multiple locations, it is difficult to maintain consistent customer service quality.

BoryTalk Solution organizes the customer's consultation materials into a knowledge structure that an AI chatbot can use, helping provide consistent consultation responses.

 

Customer inquiries outside business hours are being missed

Customers visit websites and online stores at night, on weekends, and on public holidays.

If inquiries cannot be received when consultation staff are unavailable, opportunities for purchases and consultations may be lost.

BoryTalk Solution supports 24-hour automated responses, inquiry intake, consultation booking, product brochure requests, and quotation requests to help capture sales opportunities.

 

A chatbot that only gives simple answers is difficult to convert into sales

A chatbot that merely answers questions is not enough.

Customers should be guided naturally to product pages, quotation requests, consultation applications, product brochure downloads, reservations, orders, payments, and staff connections.

BoryTalk Solution links consultation automation with a sales conversion flow so that customer inquiries can lead to real revenue opportunities.

 

Solution Overview

BoryTalk Solution is a customized chatbot and consultation automation solution that adds AI conversational capabilities to the customer's website, online store, kiosk, robot, consultation system, and internal business systems.

 

Key features include the following.

• AI chatbot deployment
• Automated FAQ responses
• Product and service guidance
• Quotation request intake
• Consultation booking
• Customer inquiry classification
• Agent handoff
• Consultation history management
• Website and online store integration
• Kiosk conversation engine integration
• Robot conversation engine integration
• Document-based question answering
• LLM-based answer generation
• Administrator screen development
• Consultation analytics dashboard
• External System API Integration

 

Key Features

 

1. Automated AI chatbot responses

BoryTalk Solution builds an AI chatbot that analyzes customer questions and provides appropriate answers based on the customer's own materials.

It can automatically respond to customer inquiries in a wide range of environments, including websites, online stores, hospitals, public institutions, educational institutions, kiosks, and robots.

 

2. FAQ-based consultation automation

Frequently asked questions and answers can be structured to provide fast responses to customer inquiries.

Recurring questions such as operating hours, location, pricing, product features, implementation procedures, service usage, refund policies, delivery guidance, and civil service application methods can be automated.

 

3. Document-Based Question Answering

Question-answering capabilities can be built using the customer's product brochures, manuals, policy documents, notices, internal materials, and website content.

Users can obtain the information they need by asking questions instead of searching through lengthy documents themselves.

 

4. Product and service recommendations

Suitable products, solutions, and service pages can be recommended according to the customer's question.

For example, a customer asking “We need factory safety monitoring” can be guided to BorySafe Guard Solution, while a customer asking “We need a civil service consultation system for people with hearing disabilities” can be connected to BoryGlass Gov Solution.

 

5. Quotation inquiry intake

When a customer shows interest during a chatbot consultation, the system can collect a quotation inquiry.

Information such as name, company name, contact details, email address, product of interest, implementation purpose, installation location, budget range, and desired schedule can be collected and forwarded to the sales representative.

 

6. Consultation booking and staff connection

When a customer wants more detailed consultation, the flow can continue to consultation booking, staff connection, email delivery, or a request for a phone consultation.

Customer inquiries are connected beyond simple responses to sales consultation and contract review stages.

 

7. Inquiry classification and consultation history management

Customer inquiries can be classified as product, technical, purchase, quotation, after-sales service, civil service, partnership, and other inquiry types.

Consultation history can be reviewed on the administrator screen and used for staff assignment, processing status management, follow-up actions, and statistical analysis.

 

8. Website and online store integration

BoryTalk Solution can integrate with the customer's website, online store, product detail pages, inquiry pages, shopping cart, and order pages.

Customers can ask questions while viewing a product and proceed directly to a purchase or quotation inquiry.

 

9. Kiosk and robot conversation engine integration

BoryTalk Solution can be integrated into kiosks and robots as a conversation engine.

On kiosks, it can provide menu guidance, ordering help, payment guidance, and store-use information. On robots, it can support companion conversation, guidance, consultation, education, and care-related dialogue.

 

10. Administrator dashboard

Administrators can use the dashboard to view the number of consultations, frequently asked questions, unanswered questions, quotation inquiries, interest by product, consultation conversion rate, and inquiry volume by time period.

Consultation data can be used to improve website content, product descriptions, FAQs, and sales strategies.

 

Available Deployment Configurations

 

Basic Deployment Configuration

• AI chatbot interface
• FAQ management function
• Basic consultation scenarios
• Product and service guidance function
• Inquiry intake function
• Consultation history storage
• Administrator Screen
• Consultation analytics dashboard
• Embeddable website chatbot widget

 

Extended Deployment Configuration

• LLM-based document question answering
• Product recommendation function
• Quotation inquiry form
• Consultation booking function
• Agent handoff function
• Email and SMS notification integration
• KakaoTalk and messenger integration subject to consultation
• Online store order and delivery integration
• Kiosk conversation engine integration
• Robot conversation engine integration
• Speech recognition integration
• Speech synthesis integration
• Administrator permission management
• Consultation report generation
• External CRM, ERP, and customer management system API integration
• Cloud server deployment
• On-premises server deployment

 

Application Scenarios

 

AI Consultation for Corporate Websites

An AI chatbot can be added to a corporate website to automate product inquiries, solution inquiries, quotation requests, partnership inquiries, and product brochure requests.

Customers can find the information they need quickly, while companies can collect sales inquiries systematically.

 

Online store customer service automation

Product inquiries, delivery inquiries, exchange and refund inquiries, payment inquiries, and inventory inquiries can be handled automatically in an online store.

It can reduce the customer service workload while helping improve purchase conversion and customer satisfaction.

 

Public Institution Civil Service Guidance

Public institutions, local governments, and welfare organizations can automatically provide guidance on civil service application methods, required documents, operating hours, responsible departments, locations, and frequently asked questions.

When integrated with BoryGlass Gov Solution and BORY Sense Solution, it can be expanded into a barrier-free civil service consultation environment.

 

Hospital reception and consultation guidance

Hospital websites and reception kiosks can automate appointment booking, reception procedures, examination guidance, administrative consultation, department guidance, and directions.

It can be configured with easy-to-understand sentence guidance, captions, and voice guidance to help older adults and patients understand the information.

 

Kiosk ordering and guidance chatbot

When integrated with BoryKiosk Solution, it can provide conversational guidance for menu recommendations, ordering methods, payment instructions, coupon use, points information, and store-use methods.

AI can guide customers step by step so they do not get stuck during the ordering process.

 

Robot conversation service

It can be integrated as a conversation engine into YAONG, YOYO, information robots, care robots, and educational robots.

It enables robots to converse naturally with users and provide guidance, companionship, learning, consultation, and content recommendations.

 

Internal business consultation bot

An internal AI consultation bot can be built so employees can quickly find company rules, work manuals, product information, technical documents, and customer service standards.

It can be used for employee training, work handover, internal manual searches, and customer support operations.

 

Expected Benefits

 

Improved consultation efficiency

An AI chatbot provides the initial response to recurring customer inquiries, reducing the workload of agents and staff.

 

24-Hour Customer Response

Even outside business hours, it can receive customer inquiries, quotation requests, consultation bookings, and product brochure requests, preventing sales opportunities from being missed.

 

Improved customer experience

Customers can obtain the information they need simply by asking questions instead of searching menus, improving their experience with the website and service.

 

Higher sales conversion rates

By including product guidance, quotation inquiries, consultation booking, and staff connection in the chatbot flow, customer inquiries can be converted into real sales opportunities.

 

Accumulation of consultation data

Analyzing customer questions and consultation history reveals what customers want to know, which products attract the most interest, and which page descriptions need improvement.

 

Upgrading Existing Systems

AI consultation capabilities can be added to existing websites, online stores, kiosks, robots, and customer management systems to strengthen service competitiveness.

 

Deployment Process

 

1. Requirements Review

The customer's service type, consultation objectives, major inquiry types, product and service information, connected systems, and operating policies are reviewed.

 

2. Consultation scenario design

Required consultation flows are designed, including FAQs, product guidance, quotation inquiries, consultation booking, staff connection, ordering guidance, and civil service guidance.

 

3. Data and document organization

Website content, product brochures, FAQs, manuals, consultation history, and internal documents are organized into a format the chatbot can use.

 

4. PoC development

AI chatbot responses, document search, inquiry intake, and administrator screens are validated for selected inquiry types or specific product groups.

 

5. Full implementation

The chatbot interface, conversation engine, administrator screen, and integration functions are deployed on the customer's website, online store, kiosk, robot, and consultation system.

 

6. Operational Verification and Enhancement

Answer quality, FAQs, consultation scenarios, recommended products, and conversion flows are continuously improved based on actual customer question data.

 

What BoryTalk Solution can do

 

• AI chatbot deployment
• Website consultation automation
• Online store customer service automation
• FAQ automated response system development
• Document-based question-answering system development
• Product and service recommendation chatbot development
• Quotation inquiry intake automation
• Consultation booking function development
• Agent handoff function development
• Consultation history management
• Administrator Dashboard Development
• Customer inquiry statistical analysis
• Kiosk conversation engine integration
• Robot conversation engine integration
• Speech recognition and speech synthesis integration
• Public institution civil service guidance chatbot development
• Hospital reception and consultation guidance chatbot development
• Internal business consultation bot development
• CRM, ERP, and external system API integration

 

Implementation Inquiry

BoryTalk Solution can be proposed as a PoC, web chatbot deployment, consultation automation, document-based question answering, or kiosk and robot conversation engine integration tailored to the customer's website, online store, kiosk, robot, consultation system, and internal business systems.

• AI chatbot and consultation automation solution inquiry
• Website AI consultation chatbot deployment inquiry
• Online store customer service automation inquiry
• Document-based question-answering chatbot inquiry
• Product recommendation chatbot deployment inquiry
• Quotation inquiry automation deployment inquiry
• Kiosk conversation engine integration inquiry
• Robot conversation engine integration inquiry
• Public institution civil service chatbot inquiry
• Hospital reception and consultation chatbot inquiry
• Internal business consultation bot deployment inquiry
• Request a Proposal

 

Important Information

BoryTalk Solution is an AI-based conversational solution that supports customer inquiry handling, consultation automation, product guidance, and document-based question answering.

This solution is a system that assists customer service and consultation tasks and does not guarantee complete and accurate answers to every question at all times.

 

AI answers may vary depending on the customer's provided materials, FAQ quality, document quality, connected data, and operating policies. Important consultations and decisions related to contracts, medical matters, legal matters, or finance must be reviewed by the responsible staff member.

When customer personal information, consultation history, order information, payment information, or civil service information is stored or integrated, prior consultation is required regarding personal information protection standards and data security policies.

 

When LLM-based answer generation is applied, it is recommended to design answer review, prohibited-word management, administrator approval, source display, and agent handoff criteria together.

 

Before implementation, the consultation objectives, major inquiry types, connected systems, scope of data provision, answer review standards, and personal information processing criteria must be reviewed in advance.

 

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BORY.ai Key Services Overview

Bory Co., Ltd. develops products, solutions, platforms, and services for industrial, medical, public-sector, healthcare, and barrier-free applications based on AI technologies involving speech, language, video, sensors, and data.

Below are the main representative domains currently operated or being prepared by Bory Co., Ltd. 

 

Primary Domain	Service/Brand	Description
bory.ai	BORY.ai	The official AI brand website of Bory Co., Ltd., serving as the company’s main website for the integrated presentation of its products, solutions, platforms, and services
borysense.com	BORY SENSE	An AI-powered hearing assistance platform that supports communication for people with hearing disabilities and older adults through real-time captioning, lip-reading AI, and AR glasses integration
borytalk.com	BORY TALK	A web-based conversational AI chatbot service designed for civil service inquiries, consultations, information guidance, and customer support
borykiosk.com	BORY KIOSK	A barrier-free AI kiosk service for older adults and people with disabilities, featuring voice guidance, captioning, and easy-to-use interfaces
boryservice.com	BORY SERVICE	A service portal introducing Bory’s AI services and custom-built AI offerings for industrial, public-sector, and everyday applications
borysong.com	BORY SONG	A music AI service that supports AI-powered composition, music generation, and sound content production